Spotlight shines on devoted care worker Louise who is in running for top award

A former supermarket assistant who was inspired to become a care worker after her grandad suffered a stroke has made the finals of one of social care’s biggest awards events.

Louise Wall, from Barry, has worked for All Care South Wales Ltd for almost 20 years after joining the organisation when her son started school.

The 54-year-old care supervisor, who has an eight-year-old grandson, was motivated to help people after watching care workers support her grandfather, Reginald, in his home when he was left paralysed down one side following a stroke.

Over almost two decades, she has supported dozens of service users with complex needs to achieve their dreams and gain more independence.

The spotlight is now shining on her efforts with a place in the final of the Wales Care Awards, organised by care industry champions Care Forum Wales which supports more than 450 care homes, nursing homes and other independent health and social care providers across Wales.

Louise has been nominated for the Leadership and Management/Supported Living award, sponsored by Cartref Ni & Zenergi Ltd.

She will now attend a glittering ceremony at City Hall in Cardiff on Friday, October 21, hosted by popular tenor, Wynne Evans, best known as Gio Compario from the Go Compare TV ads.

“Everyone knows I’m not one for being the centre of attention – I don’t like the limelight,” she said.

“When I got the phone call saying ‘Lou – congratulations’ I was shocked, but I do feel proud.

“It’s a very rewarding job. What’s more rewarding than helping someone to remain in their own homes? It would be my preference to remain in my own home for as long as possible and if I can help them to do the same that’s what I’ll do.

“If you’ve never had care workers in your home before you don’t know what to expect. You have to put yourself in their shoes and if they were active before and have had that taken away from them, then that’s going to be frustrating.

“When you go in and take that person out for the day and they’re sitting there smiling, that’s what it’s all about. If I can make a difference, then that’s what I’ll do.”

Louise took on a number of jobs after leaving school including a job in the former Safeway supermarket before the business was sold and the betting shop William Hill.

“When my grandfather had a stroke I experienced first-hand care workers going into my nan’s house to support him. I thought ‘I’m going to give this a go’,” she said.

“I got myself a part-time job with All Care doing two mornings a week just to see if I liked it or not then it went from there.

“I don’t regret it for a minute. This is the longest I’ve stayed in one place. Care is very challenging but I’m still up for that challenge and as long as I’m still here doing what I’m doing, I will still make that difference.”

As a care supervisor, Louise oversees the care packages of her clients, undertaking risk assessments and implementing risk management plans to ensure the individuals in her care receive the best service possible.

Her clients span all age ranges and have complex needs such as dementia or mental/physical disabilities.

“Care can be very challenging,” she said.

“During the pandemic, I found it very difficult and upsetting. A lot of people live on their own. I could feel their pain because I also live on my own but I could still get out to the supermarket. They weren’t seeing anybody at all and it had an impact on their mental health and wellbeing to not have that social interaction.

“The people we support had lives prior to receiving care and we try to include a lot of the things they used to do. One lady simply wanted to visit her daughter instead of her daughter visiting her and we provided a package of care that enabled her to do that.”

Louise was nominated for the award by Wendy Harvey, care manager at All Care South Wales.

She said: “Louise is part of the furniture here as she’s she been with us for 20 years. When I nominated her she nearly had a heart attack. When she got through, I was more excited than her!

“She works really hard and is very dedicated to her job even during the hard times like the pandemic when she couldn’t visit her grandchild. She’s caring, knowledgeable and deserves this so much. I’m so glad I did it before she retired.”

Mario Kreft MBE, Chair of Care Forum Wales, said the aim of the Wales Care Awards was to recognise the unstinting and remarkable dedication of unsung heroes and heroines across Wales.

He said “The social care sector is full of wonderful people because it’s not just a job, it’s a vocation – these are people who go the extra mile for others.

“During the Covid crisis, this fantastic workforce rose magnificently to the challenge, putting their own lives on the line to do everything they possibly could to safeguard the people for whom they provide care.

“Unfortunately, it has taken a global pandemic for many other people to realise how important and how significant our social care workforce is.

“Their incredible contribution was summed up best in the powerful and emotive words of the song, Heroes of our Heart, written by the acclaimed poet Mererid Hopwood and sung by Sir Bryn Terfel, which was set to the famous tune of Men of Harlech. The message that the diolch should last forever is one that we should never forget.

“If you don’t recognise the people who do the caring you will never provide the standards people need and never recognise the value of people who need care in society.

“All the nominees deserve to be lauded and applauded and it’s a real pleasure to honour the contribution of all the finalists.

“I congratulate all the individuals who have shown outstanding dedication and professionalism. Every one of them should be proud of their achievement.

“They are Wales’s finest.”

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